Returns & Exchanges

At iShopLiquor, we strive to ensure your premium beverages arrive in perfect condition, though due to state regulations, returns are typically limited to damaged or incorrect shipments. If you experience an issue with your order, please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully examine all bottles for signs of breakage, leaks, or incorrect labels before signing for the package.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping box, ensuring the tracking label is visible for our verification process.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos attached to request a replacement or refund.

• 4.
  Await Authorization

  Our team will review your claim within 24 hours; if approved, we will provide instructions for a return shipment or process your credit immediately.